Terms of service

Docufai, a Ripcord Inc. offering.

The following terms of service (“Terms”) apply to your use and access to our services, software and webpages ("Services"). These Terms don’t grant you any right, title, or interest to Docufai, others’ documents, any trademarks, logos and other product features. 

We welcome any feedback to help us make Docufai better, but understand that we may use comments and suggestions without any obligation to you.

Your Documents and Our Platform

When you work with Docufai, you upload or transfer documents (“Your Documents”) into our platform. Your Documents are yours and these Terms don’t give us rights to Your Documents beyond the limited rights that enable us to provide the Services.

We need your permission to do things like host Your Documents and enhance our Services. Docufai enables you to interact with your documents with our OCR, AI, and machine learning. To provide these Services, we access and analyze Your Documents. You permit us to do so, and this permission extends to the trusted third parties we work with to enable our Services (e.g., OpenAI).

Documents uploaded into Docufai may be protected by others’ intellectual property rights. Do not copy, upload, download, or share documents, or any derivable content, unless you have the right to do so.

Docufai may review your conduct and content for compliance with these Terms. Docufai is not responsible for the documents and content anyone uploads to our platform.

You may work with Docufai only as permitted by law, including export control laws and regulations. If the law requires that you must be older in order to use Docufai without parental consent (including use of your personal data), then you must be that older age.

Beta Features and Offerings

From time to time, Docufai will features that we’re testing and evaluating (“Beta Features”). Beta Features will be labeled accordingly and may not be as reliable as Docufai’s other services. Please note that our Beta Features may collect user feedback, and by using our Beta Services, you agree that we may contact you to collect such feedback.

Beta Services are confidential until official launch. If you use any Beta Services, you agree not to disclose any information about those Services to anyone else without our permission.

Third-Party Features

Docufai may give you the option to utilize third-party features and integrations, which we don’t own or operate. When utilizing any third-party features or integrations, you are solely responsible.

Copyright Notice

We respect the intellectual property of others and request that you do too. Notices of alleged copyright infringement should be reported in writing and mailed to the address below. Docufai reserves the right to delete or disable content alleged to be infringing and terminate accounts.

Attn: Copyright Administrator
Ripcord Inc.
30955 Huntwood Avenue, Hayward, CA 94544

Services “As Is”

Docufai works hard to provide outstanding offerings, but there are certain things outside our control. To the fullest extent permitted by law, Docufai, Ripcord Inc. and its affiliates, suppliers and distributors make no warranties, either express or implied, about the services. The services are provided "As is." we also disclaim any warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions prohibit the disclaimers in this paragraph, so they may not apply to you. For instance, these disclaimers do not override the legal protections granted to consumers by EU law.

Limitation of Liability

We don’t exclude or limit our liability to you where it would be illegal to do so—this includes any liability for fraud or fraudulent misrepresentation in providing our offerings. In countries where the following types of exclusions aren’t allowed, we're responsible to you only for losses and damages that are a reasonably foreseeable result of our failure to use reasonable care and skill or our breach of our contract with you. This paragraph doesn’t affect consumer rights that can't be waived or limited by any contract or agreement. If you are an EU or UK consumer, these terms do not exclude Docufai’s liability for losses and damages that are a result of our failure to use reasonable care and skill in providing the services or of our breach of our contract with you, as long as those losses and damages are reasonably foreseeable.

In countries where exclusions or limitations of liability are allowed, Docufai, Ripcord Inc., its affiliates, suppliers or distributors won’t be liable for:

  1. Any indirect, special, incidental, punitive, exemplary, or consequential damages, or

  2. Any loss of use, data, business, or profits, regardless of legal theory.

These exclusions or limitations will apply regardless of whether or not Docufai, Ripcord Inc., or any of its affiliates has been warned of the possibility of such damages.

If you use the services for any commercial, business, or re-sale purpose, Docufai, Ripcord Inc., its affiliates, suppliers or distributors will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Docufai and its affiliates aren’t responsible for the conduct, whether online or offline, of any user of the services.

Other than for the types of liability we cannot limit by law (as described in this section), we limit our liability to you to the greater of $20 USD or 100% of any amount you've paid under your current service this provision does not apply to EU consumers where prohibited by law.

Dispute Resolution

Ideally, we can address your concerns without formal legal action. Before filing a legal claim or action, you agree to attempt a resolution informally by sending us a written Notice of Dispute at dispute@docufai.com, which includes your name, user name, a detailed description of the dispute, and the relief you seek. We’ll try to resolve the dispute informally by contacting you via email within 60 days. If a dispute is not resolved within 60 days post-submission, you may bring a formal legal action. If you reside in the EU, the European Commission provides for an online dispute resolution platform, which may be accessed here: https://ec.europa.eu/consumers/odr.

If you’re a U.S. Resident, you also agree to the following mandatory arbitration provisions:

You and Docufai agree to resolve any claims relating to or arising out of these Terms through final and binding individual arbitration by a single arbitrator, except as set forth under the “Exceptions to Agreement to Arbitrate” below. This includes disputes arising out of or relating to the interpretation or application of this “Mandatory Arbitration Provisions” section, including its scope, enforceability, revocability, or validity. The arbitrator may award relief only individually and only to the extent necessary to redress your individual claim(s); the arbitrator may not award relief on behalf of others or the general public.

Opt Out of Agreement to Arbitrate

You may decline this agreement to arbitrate by clicking here and submitting the opt-out form within 30 days of first registering your account or agreeing to these Terms. However, if you agreed to a previous version of these Terms that allowed you to opt out of arbitration, your previous choice to opt out or not opt out remains binding.

Arbitration Procedures 

The American Arbitration Association (AAA) will administer the arbitration under its Consumer Arbitration Rules. The AAA’s rules and filing instructions are available at www.adr.org or by calling 1-800-778-7879. The arbitration will be held in the United States county where you live or work, San Francisco (CA), or any other location we agree to.

Arbitration Fees and Incentives

The AAA rules will govern payment of all arbitration fees. For individual arbitration of non-frivolous claims less than $75,000 for which you timely provided Documents with a Notice of Dispute, Docufai and/or Ripcord Inc. will reimburse arbitration filing fees at the conclusion of the arbitration and will pay other arbitration fees. For all other claims, the costs and fees of arbitration shall be allocated in accordance with the arbitration provider’s rules, including rules regarding frivolous or improper claims. If you receive an arbitration award that is more favorable than any offer we make to resolve the claim, we will pay you $1,000 in addition to the award. Docufai and/or Ripcord Inc. will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous or brought for an improper purpose.

Exceptions to Agreement to Arbitrate

Either you or Docufai and/or Ripcord Inc. may assert claims, if they qualify, in small claims court in San Francisco (CA) or any United States county where you live or work. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above. If the agreement to arbitrate is found not to apply to you or your claim, you agree to the exclusive jurisdiction of the state and federal courts in San Francisco County, California to resolve your claim.

No Class or Representative Actions

You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren’t allowed.


If any part of this “Mandatory Arbitration Provisions” section is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class or representative arbitration, this “Mandatory Arbitration Provisions” section will be unenforceable in its entirety. If you are found to have a non-waivable right to bring a particular claim or to request a particular form of relief that the arbitrator lacks authority to redress or award according to this “Mandatory Arbitration Provisions” section, including public injunctive relief, then only that respective claim or request for relief may be brought in court, and you and we agree that litigation of any such claim or request for relief shall be stayed pending the resolution of any individual claim(s) or request(s) for relief in arbitration.

These Terms will be governed by California law except for its conflicts of laws principles. However, some countries (including those in the European Union) have laws that require agreements to be governed by the local laws of the consumer's country. This paragraph doesn’t override those laws.

Entire Agreement

These Terms constitute the entire agreement between you and Docufai with respect to the subject matter of these Terms, and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. Our past, present, and future affiliates and agents can invoke our rights under this agreement in the event they become involved in a dispute with you. Otherwise, these Terms do not give rights to any third parties.

Waiver and Updates to these Terms

Docufai’s failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. Docufai and/or Ripcord Inc. may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.

We may revise these Terms to better reflect:

  1. changes to the law,

  2. new regulatory requirements, or

  3. improvements or enhancements made to our Services.

If an update affects your use of the Services or your legal rights as a user of our Services, we’ll notify you prior to the update's effective date by sending an email to the email address associated with your account or via an in-product notification. These updated terms will be effective no less than 30 days from when we notify you.

If you don’t agree to the updates we make, please cancel your account and stop using the Services before the updated Terms become effective. Where applicable, we’ll offer you a prorated refund based on the amounts you have prepaid for Services and your account cancellation date. By continuing to use or access the Services after the updates come into effect, you agree to be bound by the revised Terms.